At Mushker’s, we strive to ensure every order reaches you quickly, safely, and in perfect condition. Please read our delivery and returns policy below.
Shipping & Delivery
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
Estimated delivery timelines across India:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–4 Business Days |
| Tier 2 & Tier 3 Cities | 3–6 Business Days |
| Remote Locations | 5–8 Business Days |
Please note that delivery times may vary due to weather conditions, courier delays, public holidays, or high-demand periods.
Shipping Charges
Free Shipping
We offer FREE shipping on all orders above ₹999.
Standard Shipping
For orders below ₹999, shipping charges will be calculated at checkout based on your location.
Order Tracking
Once your order has been shipped, you will receive:
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A shipping confirmation email
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Tracking number
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Courier partner details
You can use the tracking information to monitor your order’s journey in real time.
Delivery Issues
If your package is delayed, marked as delivered but not received, or arrives damaged, please contact our support team within 48 hours of the delivery update.
Email: support@mushkers.com
Please include:
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Order Number
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Registered Email Address
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Photos (if applicable)
Returns & Replacements
Our Quality Commitment
We take pride in delivering high-quality mushroom-based products. Due to the consumable nature of our products, we do not accept returns for opened or used items.
Eligible for Replacement
We offer replacements if:
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You received the wrong product
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The product arrived damaged
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The product packaging was tampered with during transit
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The product is defective upon arrival
Replacement Request Process
To request a replacement:
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Contact us within 48 hours of delivery
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Email support@mushkers.com
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Include:
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Order Number
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Photos of the product
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Photos of the outer packaging
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Description of the issue
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Our team will review your request and respond within 2 business days.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns or exchanges on:
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Opened products
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Used products
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Products without original packaging
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Orders placed incorrectly by the customer
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Products damaged after delivery
Refunds
Refunds are issued only when:
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A replacement cannot be provided
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The order was cancelled before dispatch
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The product is confirmed to be defective and eligible for a refund
Approved refunds are processed to the original payment method within 5–7 business days.
Need Help?
If you have any questions about your order, shipping, returns, or replacements, our support team is here to help.
Email: support@mushkers.com
Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST